Terms of Service

1. About these Terms

These Terms of Service (the "Terms") apply to the website keystone-fx.com, the Keystone FX client portal and all related services (together, the "Services"), operated by Keystone FX Ltd ("Keystone FX", "we", "us").

By registering for an account or using the Services, you confirm that you have read, understood and accepted these Terms, our Privacy Policy and our Risk Warning. If you do not agree, do not use the Services.

2. Our services

Keystone FX provides a client portal for onboarding and identity verification, the opening and administration of trading accounts on the MetaTrader 5 (MT5) platform, the processing of deposit and withdrawal requests through the payment methods we make available, and client support.

Trading accounts are hosted on MT5 infrastructure provided by our third-party technology and liquidity partners. We do not provide investment, legal or tax advice, and nothing on the website or in the portal is a recommendation to trade.

3. Eligibility

• You must be at least 18 years old and have full legal capacity to enter into these Terms.
• The Services are not offered to residents of the United States or to any person subject to international sanctions, or in any jurisdiction where their use would be unlawful.
• You are responsible for making sure that using the Services is lawful in the country where you live.
• We may decline any application or close any account at our discretion, including where we cannot verify your identity.

4. Account opening and verification

• You must provide complete, accurate and up-to-date information and keep it current.
• We will ask for identity and address documents, such as a valid passport and a recent proof of address, and we may ask for further information, including the source of your funds.
• We may delay, restrict or close an account until verification is complete, or where information is missing, inconsistent or false.
• Each client may hold one portal account unless we agree otherwise in writing.

5. Deposits and withdrawals

• Available funding methods are shown in the portal or provided by our support team. At present, deposits and withdrawals are made in USDT on the TRON (TRC-20) network.
• Only send funds to payment details provided to you through official Keystone FX channels. Always check the wallet address and network before sending.
• Blockchain transfers cannot be reversed. We are not responsible for funds sent to a wrong address, on a wrong network, or to details not provided by us.
• Withdrawals are paid only to a wallet that belongs to you, after verification, and are subject to available free margin and internal review. Network fees may be deducted.
• Third-party deposits and withdrawals are not accepted. We may refuse, delay or return any transaction where we suspect fraud, money laundering or a breach of these Terms.

6. Trading

• You make all trading decisions and are solely responsible for them.
• Orders are executed on MT5 under prevailing market conditions. Prices, spreads, swap rates, leverage and margin requirements may change, including without notice in fast markets.
• If your margin level falls to the stop-out level, open positions may be closed automatically, starting with the least profitable position.
• Keystone FX may act as the counterparty to your trades or may pass them to liquidity providers. Please read the Risk Warning for what this means for you.
• Trades executed at a price that is clearly wrong because of a system, feed or quoting error may be corrected or cancelled.

7. Your obligations

• Keep your login details and devices secure, and tell us immediately about any unauthorised access.
• Do not use the Services for fraud, money laundering, terrorist financing or any other unlawful purpose.
• Do not engage in abusive trading practices, including exploiting price or latency errors, or using software designed to manipulate the platform.

8. Fees and charges

Spreads, commissions, swap (overnight) charges and any other fees are shown in the portal, in the MT5 contract specifications or are communicated to you before they apply. Blockchain network fees are your responsibility.

9. Bonuses and promotions

Any bonus or promotion is subject to its own published terms, may be changed or withdrawn at any time, and may carry trading-volume conditions before it can be withdrawn. We may remove any bonus, and any profit generated from it, where we believe a promotion has been abused.

10. Suspension and closure

You may close your account at any time by contacting support. We may suspend or close your account if you breach these Terms, if we suspect fraud or other unlawful activity, or if required by law.

When an account is closed, open positions will be closed at market prices and any remaining balance, after fees and amounts owed, will be paid to your verified wallet. We keep records for the periods required by law, as described in our Privacy Policy.

11. Limitation of liability

The Services are provided "as is" and "as available". To the extent permitted by law, Keystone FX is not liable for trading losses, loss of profit, or indirect or consequential losses, or for interruptions or failures caused by internet connections, the MT5 platform, blockchain networks, payment providers or other third parties outside our control.

Nothing in these Terms limits liability for fraud or for any liability that cannot be limited by law.

12. Changes to these Terms

We may update these Terms from time to time. The updated version will be published on this page with a new "Last updated" date. Continuing to use the Services after a change means you accept the updated Terms.

13. Complaints and contact

If you have a complaint, email info@keystone-fx.com with your name, account email and a description of the issue. We will acknowledge your complaint within 5 business days and aim to give a full response within 30 days.

Keystone FX Ltd, Charles Helou Avenue, Dora – Beirut Highway, Bourj Hammoud, Beirut, Lebanon.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which Keystone FX Ltd is incorporated, and any dispute will be subject to the courts of that jurisdiction.